Technical Writer

About Fusemachines

Founded in 2013, Fusemachines is a global provider of enterprise AI products and services, on a mission to democratize AI. Leveraging proprietary AI Studio and AI Engines, the company helps drive the clients’ AI Enterprise Transformation, regardless of where they are in their Digital AI journeys. With offices in North America, Asia, and Latin America, Fusemachines provides a suite of enterprise AI offerings and specialty services that allow organizations of any size to implement and scale AI. Fusemachines serves companies in industries such as retail,  manufacturing, and government. Fusemachines continues to actively pursue the mission of democratizing AI for the masses by providing high-quality AI education in underserved communities and helping organizations achieve their full potential with AI.

This is a remote full-time role where you'll be working as an independent contractor.

Job Description:

We are looking for Technical Writers to author detailed, complex technical information regarding operation characteristics, diagnostics, and repair procedures. Writing at this level requires extensive investigation and may include hands-on product familiarity. The Technical writer will work with engineering teams, but may also be required to develop information from other product teams. Serves as the contact with other functional areas, including product safety, legal, compliance, and engineering to ensure functional standards are incorporated and utilized appropriately.

As the Technical Writer, you will have following key attributes for the role:

• Excellent writing, editing, and proofreading skills.
• Demonstrated track record of creating process diagrams, tutorials, procedures, and knowledge-based content.
• Self-starter with the ability to work independently and manage diverse priorities well.
• Experience creating diagrams and infographics to communicate workflow processes and abstract topics more clearly.
• Ability to analyze and synthesize complex processes.
• A proactive and open-minded attitude for resolving problems and delivering results.
• Experience in creating documentation for audiences with different levels of technical skill.
• 2-5 years of experience working as a technical writer or in a related role.
• Experience working in an agile software development environment.
• Ability to recognize their own knowledge or experience limitations and reach out for guidance.
• Great communication skills with the ability to articulate thoughts/ideas clearly, collaborate with team members in various roles.
• Confident in leading meetings and presenting to teams.
• Ability to understand complex systems, prioritize tasks, and escalated issues if needed.
• Experience with source control systems and workflow tools: Git, JIRA/Confluence.
• Understands foundational IT and cloud technologies.
• Prior experience working within IT Development, SaaS, or web-based technology environment.

Fusemachines is an Equal Opportunities Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable federal, state, or local laws.